Boat owners often struggle to find reliable professionals for repair and maintenance work. Traditional methods rely on personal recommendations, offline contacts, or fragmented communication channels, making the process inefficient and stressful.

Key challenges included:

• Difficulty finding trusted service professionals

• Lack of transparency in pricing

• No structured way to compare offers

• Communication happening outside organized systems

• Limited visibility into provider credibility

This created friction, uncertainty, and trust issues throughout the maintenance journey.

BoatHelper was designed as a task-based service marketplace specifically for boat maintenance.

The solution creates a centralized platform where boat owners can:

• Register and manage their boats

• Create detailed service requests with photos and timelines

• Receive multiple competitive offers from craftsmen

• Compare pricing and provider profiles

• Chat directly before making a decision

• Approve the most suitable offer

• Track task progress from start to completion

• Complete payment securely

• Leave reviews to build ecosystem trust

To better understand emotional highs, pain points, and decision moments, I mapped the complete user journey from identifying a repair need to task completion.

The user journey was translated into structured flows to ensure logical navigation, reduce friction, and create a seamless task-based experience.

A cohesive design system ensures consistency across every screen, built on clean typography, purposeful color, and systematic spacing.

High-fidelity screens that bring the Boat Helper experience to life with polished visuals and thoughtful interactions.